Turnaround Time, File Setup, Expectations and Rush Policy
|DMC has over 20 years experience with printing and marketing, so we know the ins and outs to make it as simple for you as possible. Printing is an intricate and detailed science. Please read over our policies and if you have any questions about them please contact us directly. We want to make sure that you understand how our company works so you will be completely satisfied through the entire production process.|
DMC holds a standard 7-10 business day turnaround time for all basic printed products. This accounts for production time only and does not account for shipping and design time. If your printed piece or campaign involves additional finishing work (bindery, die cutting, folding, scoring, etc.), your piece can include an ADDITIONAL 4 to 7 business days in order to complete. Turnaround times start the day your print ready files are sent to us with your complete order. If we are completing or working on design, turnaround time begins once the final artwork or proof has been approved via The DMC Artwork Approval form.
Please contact DMC in reference to design turnaround times, since design times can vary based on complexity and the turnaround time desired. A design project can take anywhere from two to 30 days depending on copy and complexity of piece or pieces within an entire marketing campaign. If it has not already occurred, a specific turnaround time will be discussed with you prior to beginning the project. Also, the Designer or Campaign Manager assigned to your project will keep you informed of ongoing progress.
If you need your piece or project completed before the allotted 5 to 7 business days, a RUSH FEE may be applied. Please provide the exact due date and time, as well as all information pertaining to the order to DMC for processing to see if we can accommodate your turnaround time. Standard RUSH FEE is $100.00, depending on the work involved and turnaround time requested. Less than 24 Hour turnaround times require a minimum of $150.00 RUSH FEE, but can change based on volume and desired time.
Design, Print & Database Specs
Submitting Print Ready files: